Kilopost Logistics Privacy Policy

1. Introduction

Kilopost (“we,” “our,” or “us”) values the privacy of our customers and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our logistics and courier services.

2. Information We Collect

We may collect the following categories of personal information:

Full name
Contact details (phone number, email address)
Delivery and pickup addresses
Payment information (where applicable)
Identification details (when required by law or service verification)
Communications with Kilopost (inquiries, complaints, or feedback)

3. How We Use Information

To process and deliver packages
To communicate with customers regarding services
To improve our logistics operations and customer experience
To comply with legal and regulatory requirements
To provide customer support and handle claims or complaints

4. Data Sharing

Kilopost does not sell or rent customer information. However, we may share information with trusted third parties in the following circumstances:

With delivery partners and service providers necessary to fulfill services
When required by law, regulation, or legal process
To protect the rights, property, or safety of Kilopost, our customers, or the public

5. Data Protection

Kilopost implements reasonable technical and organizational measures to protect personal information against loss, theft, misuse, unauthorized access, disclosure, or alteration.

6. Customer Rights

Customers have the right to:

Access the personal information we hold about them
Request corrections to personal information
Request deletion of personal information (subject to legal and operational requirements)
Withdraw consent to data processing where applicable

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Policy Updates

Kilopost may update this Privacy Policy periodically. Customers will be notified of significant changes through our official communication channels.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Kilopost Customer Service
Email: info@kilopost.com.gh
Phone: +233 557 140 509 / +233 243 663 008